CPAE Spotlight Series
Have you ever wondered what it takes to last in this speaking business? Have you seen renowned speakers on stages and thought- “I wonder who they really are?”
Our national associations’ highest awarded honor is the CPAE, Council of Peers Award for Excellence, what is industry known as the “Hall of Fame”- these Hall of Fame speakers are revered in our industry and bring a depth of skill and knowledge we can all learn from.
With many live (virtually streamed through ZOOM) interviews to watch and participate in, and a few pre-recorded interviews releases mixed in, be inspired in this NEW INTERVIEW SERIES
About Shep Hyken, CSP, CPAE
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations.
As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
His focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.
He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
ABOUT YOUR HOST:
NIKI MCCUISTION, CSP
Niki produces the award winning McCuistion Program, now in its 29th year on KERA PBS TV, often working in challenging situations and crisis zones. Her responsibility includes the bottom line- raising the funds to produce the program and working with board members to achieve the mission.
From a business background that includes hands on service, sales, and management experience; and specialized education, including a B.S. in Psychology from Southern Methodist University, an M.L.A. in Philanthropy and Development from St. Mary’s University, an MBA in Leadership and Governance from the University of Dallas, and advanced course work and certifications in coaching, governance and strategy, Niki understands the unique issues facing nonprofits, businesses, and speakers today.