 NSA-NT LAB with
 Jeannie Walter
Tuesday, September 12, 2023
6:30 PM - 8:30 PM CT
All LABS are held VIRTUALLY on ZOOM. Members will receive the zoom links automatically.Â
Included for Members, $39 for Non-Members
Customer Journey Mapping
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It’s never been more important to understand your customers, and customer journey mapping is one tool that can help in this process. But it’s about more than just creating a map; this is about truly defining customer moments that matter. Future-focused journey mapping will allow you to center the lens to innovation around the customer experience.
During this NSA-NT Lab, Jeannie Walters will teach you:
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Why understanding customers is harder than we think, and what to do about it.
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How you can develop the journey for the future based on the knowns and unknowns of today.
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How mapping can improve empathy, compassion and understanding throughout your organization.
About Jeannie Walter
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Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.
As a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.
A sought-after business coach and educator, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 500,000 people go through her courses on LinkedIn Learning. She launched CXI® Flight School in 2023 to connect overwhelmed leaders with guided support and education.
Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.
MEMBERS:
You'll receive the ZOOM LINKS the day before the event
and a reminder email with the zoom links a few hours before hour before the event. Â
Please watch your email and save our email address as a contact.
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